FAQ

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FAQ2019-12-20T13:22:01-08:00
What type of rider is this website focused on?2020-01-06T23:59:12-08:00

It does not matter if you are a new rider, returning rider, road, street, track, race or dirt enthusiast. The information in Total Access is aimed at any rider of any ability. It seeks to inspire you to roll up your sleeves and start with simple task such as changing and testing tire pressures. Successful task completion creates confidence and you steadily build up knowledge and skills.

No matter what you ride, you must make it work for you!

 

Subscribe today and get started on your journey!

How do I contact Dave Moss?2020-01-06T23:47:57-08:00

At the top right of the DMT home page located in the blue bar is the word “Contact”. Click on that and a web form will appear. Please fill in the web form completely and that will auto generate an email to Dave Moss.

Dave will answer your question within 1-2 business days.

Who do I contact with questions?2020-01-06T23:54:22-08:00

Please email us at marketing@davemosstuning.com or call us at (503) 449-­6202.

Will Dave Moss Tuning refund me for a monthly charge if I want to cancel but forget?2019-12-20T13:15:27-08:00

No. All purchases are non­refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term.

Will DMT cancel my account for me?2019-12-20T13:13:37-08:00

No, they will not. You are responsible for your account status at all times.

Do the terms and conditions state that my account is automatically charged every month?2019-12-20T13:09:45-08:00

Yes. You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.

Is the monthly payment automatically deducted from my account?2019-12-20T13:08:42-08:00

Your card will be charged the monthly fee every month until you cancel your account.

How do I cancel my subscription?2019-12-20T13:07:07-08:00

Log in to your account.

You will see the following tabs in blue on the left side:

Home   Subscriptions  Payment Log out

Click subscriptions

On the far right of the line you will see Update and Cancel

Click Cancel, it will ask you if you are sure. Click yes

The next screen will show you that your subscription was cancelled

When am I billed for my subscription?2019-12-20T13:06:19-08:00

You are billed on your joining date per month or per annum.

What am I saving by purchasing an annual account?2019-12-20T13:03:41-08:00

Monthly x 12 = $95.88

Annual = $49.95

Savings = $45.93

What does an annual subscription get me?2019-12-20T13:01:49-08:00

Access 24/7/365 to ALL content in Total Access for one year from the date you created your account.

What does a monthly subscription get me?2019-12-20T12:54:17-08:00

Access 24/7 to ALL content in Total Access for 30 days from the date you created your account.

What does a free subscription get me?2020-01-23T11:17:09-08:00

Access 24/7/365 to all the free videos, articles and Mosscast content.

How do I upgrade from a Freemium (Free) to a Premium monthly or annual account?2019-12-20T12:51:56-08:00

Log in to your account

Click the DMT Total Access white rectangular banner (top of the page)

Select Annual or Monthly

The next page will show the price you selected and require you to click the box to the left of I have read and agree to the Terms Of Service*

Complete the payment in PayPal (or with a major credit card)

How long does a free subscription last?2019-12-20T12:48:38-08:00

There is no end date for the free subscription.

How do I access all the free content?2019-12-20T12:46:41-08:00

Click the Video & Articles tab and the sub menu gives you the link for FREE CONTENT. Click that link.

How do I get a free subscription?2019-12-20T12:47:16-08:00

Go to the DMT website and click the green button on the top right of the home page “Join Now“.

Left side red column on the subscription page is Freemium, click the link at the base of the red column

Fill out the form completely, click the box to agree to Terms and Conditions.

Where are the Membership Terms and Conditions located?2020-01-06T23:51:58-08:00
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